Troubleshooting & Issues
Common problems and how to fix them.
Profile Not Loading
- Check that your @handle is correct — URLs are case-insensitive but must match exactly.
- If you recently changed your handle, the old URL no longer works. Add it as an alias to keep it alive.
- Hard refresh the page (Ctrl+Shift+R / Cmd+Shift+R) to clear any cached version.
- If the page shows "Username not found", the handle hasn't been claimed yet.
Audio Not Playing
File audio
- Most browsers block autoplay until the user interacts with the page. Click anywhere to trigger playback.
- Entrance gate: file audio starts only after "click to enter" (volume slider / showcase dock appear then too).
- Check that the audio file was uploaded successfully — look for the green indicator on the Audio tile in Customize.
- Supported formats: MP3, WAV, OGG, M4A.
Discord Pill Not Showing
- Make sure you've connected Discord in Settings → Discord and clicked Sync from Discord API.
- The pill requires your Discord user ID to be saved — sync fills this in automatically.
- Ensure Show Discord pill on public page is toggled on and saved.
- The presence pill also needs to be enabled in Dashboard → Customize → Other Customization.
- Live presence data comes from the Lanyard API — if Lanyard is down, the pill shows "offline".
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The Discord pill only shows live presence if your Discord account is in a server monitored by Lanyard, or if you're using the Lanyard Discord bot.
Particles Not Working
- Particles require WebGL support. Check that your browser has WebGL enabled.
- On low-memory devices (<4 GB RAM), particle count is automatically capped.
- If prefers-reduced-motion is enabled in your OS accessibility settings, particles are disabled automatically.
- Make sure Floating particles is toggled on in Customize → Effects & Motion.
Changes Not Saving
- Changes auto-save after 700ms. Watch for the "Auto-saved" message at the top of the form.
- If you see an error message, check your internet connection and try clicking Save now.
- Make sure you're editing your own profile — you can only save changes to slugs you own.
- If the error says "Could not save this profile", try refreshing and editing again.
Images Not Loading
- Uploaded images are proxied through
/api/link-page-assets/. If they fail, try re-uploading. - GIF avatars must be under 5 MB. Large GIFs may fail silently — compress them first.
- Background images in Showcase mode are loaded as CSS backgrounds — check the URL is valid in Customize.
Login Issues
Can't log in with @handle
- Make sure you're entering your @handle without the @ symbol, or your full email address.
- If you signed up with Discord only, use the Continue with Discord button.
Locked out
- Use Forgot password? on the login page to reset via email.
- If you don't have an email on file, join our Discord and open a support ticket.
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If your account shows "account restricted" on login, it may be suspended. Contact support via Discord.