Troubleshooting & Issues

Profile Not Loading

• Check that your @handle is correct — URLs are case-insensitive but must match exactly.
• If you recently changed your handle, the old URL no longer works. Add it as an alias to keep it alive.
• Hard refresh the page (Ctrl+Shift+R / Cmd+Shift+R) to clear any cached version.
• If the page shows "Username not found", the handle hasn't been claimed yet.

Audio Not Playing

File audio

• Most browsers block autoplay until the user interacts with the page. Click anywhere to trigger playback.
• Entrance gate: file audio starts only after "click to enter" (volume slider / showcase dock appear then too).
• Check that the audio file was uploaded successfully — look for the green indicator on the Audio tile in Customize.
• Supported formats: MP3, WAV, OGG, M4A.

Discord Pill Not Showing

• Make sure you've connected Discord in Settings → Discord and clicked Sync from Discord API.
• The pill requires your Discord user ID to be saved — sync fills this in automatically.
• Ensure Show Discord pill on public page is toggled on and saved.
• The presence pill also needs to be enabled in Dashboard → Customize → Other Customization.
• Live presence data comes from the Lanyard API — if Lanyard is down, the pill shows "offline".

Particles Not Working

• Particles require WebGL support. Check that your browser has WebGL enabled.
• On low-memory devices (<4 GB RAM), particle count is automatically capped.
• If prefers-reduced-motion is enabled in your OS accessibility settings, particles are disabled automatically.
• Make sure Floating particles is toggled on in Customize → Effects & Motion.

Changes Not Saving

• Changes auto-save after 700ms. Watch for the "Auto-saved" message at the top of the form.
• If you see an error message, check your internet connection and try clicking Save now.
• Make sure you're editing your own profile — you can only save changes to slugs you own.
• If the error says "Could not save this profile", try refreshing and editing again.

Images Not Loading

• Uploaded images are proxied through /api/link-page-assets/. If they fail, try re-uploading.
• GIF avatars must be under 5 MB. Large GIFs may fail silently — compress them first.
• Background images in Showcase mode are loaded as CSS backgrounds — check the URL is valid in Customize.

Login Issues

Can't log in with @handle

• Make sure you're entering your @handle without the @ symbol, or your full email address.
• If you signed up with Discord only, use the Continue with Discord button.

Locked out

• Use Forgot password? on the login page to reset via email.
• If you don't have an email on file, join our Discord and open a support ticket.